ContactWorld

For organisations with people working in the field, ContactWorld for Mobile records outbound mobile calls to customers to deliver real benefits.

- Seamless integration of call recordings and statistics for outbound mobile calls into Salesforce for complete customer interaction history

- Boost quality management & coaching - All call recordings searchable within the existing ContactWorld and Salesforce data structures exactly as for fixed calls

- Operational & Performance Insight - Give team leaders and supervisors visibility of mobile team members activity, alongside the fixed location team members.

- Unbeatable resilience and high availability - All hosted within NewVocieMedias world class, high availability data centres

NewVoiceMedia uses an application based call recording solution which is able to remotely identify an agent, authorise their access onto the ContactWorld infrastructure and then call the agent back to connect them to their requested telephone number.

By routing the outbound call via the ContactWorld infrastructure this not only enables the recording to take place but also allows you to use NewVoiceMedias leading class integration to Salesforce.

Best of all, NewVoiceMedia delivers a network agnostic solution that does not tie a company to a particular mobile operator.